At Vancraft Jewellery, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with your order, you may request a return or exchange within 7 days of receiving your item.

To be eligible for a return, the product must be unused, unworn, and in its original packaging with all tags and accessories intact. Items that show signs of wear, damage, or alteration may not qualify for a refund or exchange.

Once we receive and inspect the returned item, we will notify you of the approval status. Approved refunds will be processed to the original payment method within a reasonable timeframe.

Please note that customized, personalized, or special-order jewellery items are generally non-refundable and non-returnable unless they arrive damaged or defective.

For any return, refund, or exchange inquiries, please contact our customer support team, and we will be happy to assist you.

Your satisfaction is our priority, and we are committed to providing a smooth and transparent shopping experience. ✨💎